Still on the case of the missing boots.

A few days ago I posted about having some trouble locating some boots on the DSW website.
(Full story here)
Some of you recommended that I should let customer service know about my displeasure.
So I enlisted the help of a fellow blogger & someone I consider a great blog friend, Chelsea from Roots & Rings.
(She's fantastic. If you're not reading her blog, you're seriously missing out.)
She helped me construct an e-mail to send to customer service.

I heard back from them today. The customer service rep sent me an item number.
Fail.
She sent the item number for the boots that were directly below the boots I was interested in.

However, I do appreciate the effort. I e-mailed her back, hoping that I can get the correct item number this time.

I'll let y'all know how it turns out.

I hope everyone has a great weekend!

DSW Why must you make life so difficult???

I've been looking for some boots. So naturally I surfed my way over to DSW.com.
Below you will see the fantastic ad from the front page.

Do you see the very cute brown boots right underneath the $75 & arrow?
Yes, I wanted to look at those. I really like those.
Unfortunately when you click to go to that section, those boots are not on any of the 11 pages of boots in the under $75 section.
They are also not in any of the other sections.
So where are they?
That's a very good question.
I asked myself that same question over and over and over again last night.
::cries::
I just want some cute brown boots.